Wonder what the issue is where recovery is currently limited to a subset of those affected. Are there multiple issues affecting different customers or is restor

Wonder what the issue is where recovery is currently limited to a subset of those affected. Are there multiple issues affecting different customers or is restoration completely manual for some reason and the 2/3 still affected are due to resource (people) constraints? Also side note, I feel bad for the people working those 24/7 shifts. Burnout starts to kick in and more mistakes can happen.