I did a warranty replacement on a Dell monitor entirely on Whatsapp. I have to say it was a super slick process. Even down to taking a picture of the problem an

I did a warranty replacement on a Dell monitor entirely on Whatsapp. I have to say it was a super slick process. Even down to taking a picture of the problem and the serial number and not having to attach it to an email or upload it into some ticketing system. So it's not just small businesses.