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Gotta laugh. Seems that we are no longer customers, but consumers; like some open-mouthed whale hoovering up the plankton. Feed me, feed me now! > While retail
by blippage 5y ago
Gotta laugh. Seems that we are no longer customers, but consumers; like some open-mouthed whale hoovering up the plankton. Feed me, feed me now!
> While retailers have indicated that they are seeing an increase in items returned to stores and online, the upside is that it also provides them with additional opportunities to connect further with customers and provide a positive experience.
Yes, because a customer that wastes your time and money is really valuable. That's sarcasm, by the way.
I'm actually surprised by the 10.6% return rate in 2020. I buy low-value items, so it's not like I'm taking a punt on much. I almost never return items. What are people playing at? It's straight-down-the-middle guy like me that are ultimately ponying-up for these flakes. eBay is pretty good. Amazon seems to want you to spend at least £20, so I try to avoid them on the whole.
- skellera 5y agoSometimes I buy multiple sizes of things and return the ones I don’t need. It’s mostly a convenience thing. I can go to an amazon locker and quickly return what I don’t need during my normal errands.
- NoahKAndrews 5y agoPlease don't do that, returns often get thrown away. https://www.theatlantic.com/magazine/archive/2021/11/free-returns-online-shopping/620169/ https://www.theatlantic.com/magazine/archive/2021/11/free-re...
- klipt 5y agoProblems like that can only be fully fixed by correctly taxing externalities so that they're priced in. Telling one person on the internet to change their behavior won't have much impact.
- NoahKAndrews 5y agoI 100% agree, but it's not nothing, and the person I replied to isn't the only person who saw the comment.
- alar44 5y agoIn the last 6 months alone, I've had roughly $10000 in returns due to just getting the wrong thing. USB instead of ethernet, 16 port vs 24, shit like that.