> "WHAT? You didn't have backup?!", which is kind of a legit question. No it's not, and it's interesting that you recognise yourself that it's unhelpful and l

> "WHAT? You didn't have backup?!", which is kind of a legit question. No it's not, and it's interesting that you recognise yourself that it's unhelpful and lead with it anyway with a disingenuous wording of "eventually someone unhelpfully will ask you". You're just blaming the victim for the failure of the provider. Yes the risk would have been mitigated had they had a backup, and of course that's a very good thing to do but that doesn't make evernote any less culpable nor does it make your question any more legit or any less unhelpful. In software/Saas somehow people think it's ok to blame the user for not doing things to work around the services provider providing buggy software or an inferior service. Referring to the TOS doesn't change this.