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While I cannot comment on what changed in Evernote, eventually someone unhelpfully will ask you "WHAT? You didn't have backup?!", which is kind of a legit quest
by kmarc 5y ago
While I cannot comment on what changed in Evernote, eventually someone unhelpfully will ask you "WHAT? You didn't have backup?!", which is kind of a legit question.
Until then, on Evernote's Tos [1] scroll down to "What Else Do I Need to Know?" and read point f) of section "YOU EXPRESSLY UNDERSTAND AND AGREE That".
In summary, it says they are not in any way reaponsible for your data loss. Reading in-between the lines, it basically says, they will have outages, disruptions, or buggy updates and your responsibility is to defend yourself against these events.
[1]: https://evernote.com/legal/terms-of-service https://evernote.com/legal/terms-of-service
I think you already assumed all these. I only elaborated on it because I saw this many times, even (especially?) with the largest providers like Gmail, AWS etc. And this will continue happening.
I understand (and a bit scared for) that most of the people don't even know how unsafe their data is, however, on HN I would expect everyone is (paranoid enough to) back up their data.
I hope you can recover your notes, and regardless of your success in doing so, please spend an afternoon looking up ToS's of the services you use.
(disclaimer: I worked a bit in the backup sw industry, and yes I have multiple full offline copies of my emails and notes for the past 20+y)
- staindk 5y agoA backup of... what sounds like a newly-created note?
- throwmeariver1 5y agoI bet it wasn’t even cold before it got wasted in a cache glitch.
- viraptor 5y agoOk, but to be realistic, this comes from legal. Of course they will try to minimise the responsibility, regardless of technical possibilities. Even rsync.net which basically does data storage says the same under "LIMITATION OF LIABILITY" in their ToS. Unless you're ready to pay for an SLA on your enterprise contact with a company - who would ever say "we're financially / legally responsible for your lost data"? I challenge you to find a single public counter example.
- kmarc 5y agoThat's the point though. You won't find any example, because none of these services would ever want guarantee of 100% data safety. That's why I encourage to think about what services we blindly trust without having safety measures (email, photo/document storage, note taking) and make sure that we understand the impact of losing the data and how we can prevent it. On the proactively constructive side (and although my system is not bulletproof either), everything I _create_ first is stored locally and then a copy is stored server side (note, sent email, photo etc). First safety measure is Syncthing (to replicate to other devices), second safety measure is backup (locally and remotely) Complicated? Yes. Necessary? After reading ToS's, yes.
- seanhunter 5y ago> "WHAT? You didn't have backup?!", which is kind of a legit question. No it's not, and it's interesting that you recognise yourself that it's unhelpful and lead with it anyway with a disingenuous wording of "eventually someone unhelpfully will ask you". You're just blaming the victim for the failure of the provider. Yes the risk would have been mitigated had they had a backup, and of course that's a very good thing to do but that doesn't make evernote any less culpable nor does it make your question any more legit or any less unhelpful. In software/Saas somehow people think it's ok to blame the user for not doing things to work around the services provider providing buggy software or an inferior service. Referring to the TOS doesn't change this.