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I write documentation to make onboarding easier. End user documentation is usually written by developers to ease the support burden.
by pacifika 5y ago
I write documentation to make onboarding easier.
End user documentation is usually written by developers to ease the support burden.
- aromaticbanana 5y agoDo you insert the documentation in some sort of onboarding program? I've seen some solutions that have some gamification elements that have a motivating effect to the user [0][1]. [0] https://www.producthunt.com/posts/user-onboarding-checklists-by-appcues https://www.producthunt.com/posts/user-onboarding-checklists... [1] https://www.producthunt.com/posts/rippling-peo https://www.producthunt.com/posts/rippling-peo
- mateo411 5y agoOur onboarding documention is decent, but it's usually a little bit out of date. I have the person who is being onboarded update the documentation.