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It’s loved by managers (the ones deciding to buy the product) because it looks shiny and it can auto generate burndown charts. For anyone actually trying to wo
by Too 5y ago
It’s loved by managers (the ones deciding to buy the product) because it looks shiny and it can auto generate burndown charts.
For anyone actually trying to work with it on a daily basis is a huge pain in the ass. Mostly due to the dreadful performance, which was bed enough with the on prem solutions and has now gotten even worse on cloud. Another wtf example is their wysiwyg editor actually has no own markup, it is stored as plain html and has tons of bugs, such that things you edit will return in a different format after you press save, with no way to restore it. This is just so fundamental input form 101 that you wonder what else is equally buggy underneath, especially this being one of their main values. Every one of their product uses a different such editor, all with their own set of different bugs.
Otherwise, you can’t deny that their products are actually very powerful. If only they cared more about basic usability they could have a really good offering.
- biztos 5y agoHaha that reminds me, there is/was a sort of markup language they used for issue comments etc. I had to spit that out of a bug migration tool a long time ago. Back then there was no documentation for it, but I think it was something like this: https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=all https://jira.atlassian.com/secure/WikiRendererHelpAction.jsp... Their API was unbelievably slow but still better than having to interact with the web app. Please Oh Deities, let me be on an hourly contract the next time I have to use their products!
- the_svd_doctor 5y agoGosh the wysiwyg editor is so, so, so bad. I still can’t believe it’s so bad.
- gjvc 5y agoit's not consistent between confluence and jira. they don't listen to requests for improvements (best example is ctrl+[ / ctrl+] for indent / outdent). the latter is forgivable, the former is not.
- ornornor 5y agoNot to mention their own version of “not quite markdown” markdown. It infuriates me to try and format text in any atlassian product because of that. I don’t know a single technical non manager person who enjoys or likes atlassian anything.
- bamboozled 5y agoBurnnnndownnnnn charttttss!!! The killer feature, the reason I’ve painfully endured JIRA for about 15 years… It’s always cited as important but I’ve never actually seen them used in anger.
- jkukul 5y agoYes, the wysiwyg editor is terribly inconsistent between their products. Another thing that is super inconsistent is whether your work is saved as draft or not. My co-worker once lost 2 hours of work spent on drafting a new JIRA issue (or maybe it was a comment, I don't remember). There's a feature request in their tracking system for preserving un-saved work. It's been there for almost 20 years now: https://jira.atlassian.com/browse/JRASERVER-4233 https://jira.atlassian.com/browse/JRASERVER-4233
- dbrgn 5y agoPerformance is terrible in their cloud offering, but actually pretty OK in the on prem version. Guess which one of those two they're sunsetting...