“ The 2021 total rate of returns (16.6 percent) is up from 10.6 percent during 2020, but online returns in 2021 are in line with recent years at an average of 2

“ The 2021 total rate of returns (16.6 percent) is up from 10.6 percent during 2020, but online returns in 2021 are in line with recent years at an average of 20.8 percent. ”