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Wait, do people really have a low reputation of Atlassian? The picture o had in mind was that that pay top $$$, are remote friendly, etc. I would have expected

Wait, do people really have a low reputation of Atlassian? The picture o had in mind was that that pay top $$$, are remote friendly, etc. I would have expected their stuff to be much better...

pm90 5y ago
No they suck. Like really really suck. JIRA is shitty, slow and unintuitive. Confluence somehow makes me hate writing any documentation (which I generally like doing).
justinclift 5y ago
Yeah, they don't have a good reputation. Not as bad as Oracle (eg "literally evil"), but probably half way there. :) Their software is "enterprise software", in all the bad ways. eg expensive, slow performance, doesn't work properly, products that don't seem to receive updates after their creating company was acquired (eg StatusPage), etc. But they have a marketing/PR department, which covers over a lot of those problems.
Too 5y ago
It’s loved by managers (the ones deciding to buy the product) because it looks shiny and it can auto generate burndown charts. For anyone actually trying to work with it on a daily basis is a huge pain in the ass. Mostly due to the dreadful performance, which was bed enough with the on prem solutions and has now gotten even worse on cloud. Another wtf example is their wysiwyg editor actually has no own markup, it is stored as plain html and has tons of bugs, such that things you edit will return in a different format after you press save, with no way to restore it. This is just so fundamental input form 101 that you wonder what else is equally buggy underneath, especially this being one of their main values. Every one of their product uses a different such editor, all with their own set of different bugs. Otherwise, you can’t deny that their products are actually very powerful. If only they cared more about basic usability they could have a really good offering.
- biztos 5y ago
  Haha that reminds me, there is/was a sort of markup language they used for issue comments etc. I had to spit that out of a bug migration tool a long time ago. Back then there was no documentation for it, but I think it was something like this: https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=all https://jira.atlassian.com/secure/WikiRendererHelpAction.jsp... Their API was unbelievably slow but still better than having to interact with the web app. Please Oh Deities, let me be on an hourly contract the next time I have to use their products!
- the_svd_doctor 5y ago
  Gosh the wysiwyg editor is so, so, so bad. I still can’t believe it’s so bad.
  - gjvc 5y ago
    it's not consistent between confluence and jira. they don't listen to requests for improvements (best example is ctrl+[ / ctrl+] for indent / outdent). the latter is forgivable, the former is not.
- ornornor 5y ago
  Not to mention their own version of “not quite markdown” markdown. It infuriates me to try and format text in any atlassian product because of that. I don’t know a single technical non manager person who enjoys or likes atlassian anything.
- bamboozled 5y ago
  Burnnnndownnnnn charttttss!!! The killer feature, the reason I’ve painfully endured JIRA for about 15 years… It’s always cited as important but I’ve never actually seen them used in anger.
- jkukul 5y ago
  Yes, the wysiwyg editor is terribly inconsistent between their products. Another thing that is super inconsistent is whether your work is saved as draft or not. My co-worker once lost 2 hours of work spent on drafting a new JIRA issue (or maybe it was a comment, I don't remember). There's a feature request in their tracking system for preserving un-saved work. It's been there for almost 20 years now: https://jira.atlassian.com/browse/JRASERVER-4233 https://jira.atlassian.com/browse/JRASERVER-4233
blub 5y ago
I’ve used Jira and Confluence on-prem for many years. They’re fine, although the performance is a bit annoying and the WYSIWYG editors can get confused sometimes. I actually like Confluence, it’s a well done wiki solution.
rsynnott 5y ago
People working remotely can write very slow and complex bug trackers too, you know...

Wait, do people really have a low reputation of Atlassian? The picture o had in mind was that that pay top $$$, are remote friendly, etc. I would have expected their stuff to be much better...

pm90 5y ago

No they suck. Like really really suck. JIRA is shitty, slow and unintuitive. Confluence somehow makes me hate writing any documentation (which I generally like doing).

justinclift 5y ago

Yeah, they don't have a good reputation. Not as bad as Oracle (eg "literally evil"), but probably half way there. :) Their software is "enterprise software", in all the bad ways. eg expensive, slow performance, doesn't work properly, products that don't seem to receive updates after their creating company was acquired (eg StatusPage), etc. But they have a marketing/PR department, which covers over a lot of those problems.

Too 5y ago

It’s loved by managers (the ones deciding to buy the product) because it looks shiny and it can auto generate burndown charts. For anyone actually trying to work with it on a daily basis is a huge pain in the ass. Mostly due to the dreadful performance, which was bed enough with the on prem solutions and has now gotten even worse on cloud. Another wtf example is their wysiwyg editor actually has no own markup, it is stored as plain html and has tons of bugs, such that things you edit will return in a different format after you press save, with no way to restore it. This is just so fundamental input form 101 that you wonder what else is equally buggy underneath, especially this being one of their main values. Every one of their product uses a different such editor, all with their own set of different bugs. Otherwise, you can’t deny that their products are actually very powerful. If only they cared more about basic usability they could have a really good offering.

biztos 5y ago
Haha that reminds me, there is/was a sort of markup language they used for issue comments etc. I had to spit that out of a bug migration tool a long time ago. Back then there was no documentation for it, but I think it was something like this: https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=all https://jira.atlassian.com/secure/WikiRendererHelpAction.jsp... Their API was unbelievably slow but still better than having to interact with the web app. Please Oh Deities, let me be on an hourly contract the next time I have to use their products!
the_svd_doctor 5y ago
Gosh the wysiwyg editor is so, so, so bad. I still can’t believe it’s so bad.
- gjvc 5y ago
  it's not consistent between confluence and jira. they don't listen to requests for improvements (best example is ctrl+[ / ctrl+] for indent / outdent). the latter is forgivable, the former is not.
ornornor 5y ago
Not to mention their own version of “not quite markdown” markdown. It infuriates me to try and format text in any atlassian product because of that. I don’t know a single technical non manager person who enjoys or likes atlassian anything.
bamboozled 5y ago
Burnnnndownnnnn charttttss!!! The killer feature, the reason I’ve painfully endured JIRA for about 15 years… It’s always cited as important but I’ve never actually seen them used in anger.
jkukul 5y ago
Yes, the wysiwyg editor is terribly inconsistent between their products. Another thing that is super inconsistent is whether your work is saved as draft or not. My co-worker once lost 2 hours of work spent on drafting a new JIRA issue (or maybe it was a comment, I don't remember). There's a feature request in their tracking system for preserving un-saved work. It's been there for almost 20 years now: https://jira.atlassian.com/browse/JRASERVER-4233 https://jira.atlassian.com/browse/JRASERVER-4233

blub 5y ago

I’ve used Jira and Confluence on-prem for many years. They’re fine, although the performance is a bit annoying and the WYSIWYG editors can get confused sometimes. I actually like Confluence, it’s a well done wiki solution.

rsynnott 5y ago

People working remotely can write very slow and complex bug trackers too, you know...