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Tesla customer has been waiting more than 2 years for a Model X refund

44 points by gscott 5y ago

mwint 5y ago
So this dude was making payments on a $116k car for two years, without having the car? Seems clear some Tesla systems didn’t talk to eachother, and this is Tesla’s fault. But it also seems clear this is something a single letter from a lawyer would have fixed. Certainly it’d be cheaper than these payments he’s been making.
- somerandomqaguy 5y ago
  The article said the dispute was pushed into mandatory arbitration. Would a letter from a lawyer have any weight whatsoever at that point?
  - deleted 5y ago
    [deleted]
  - mwint 5y ago
    Those arbitration clauses aren’t 100% bulletproof. I suspect a lawyer would be able to find a way to have you not pay for a car you returned two years ago, regardless of any arbitration clause.
    - joering2 5y ago
      I think the article is pretty clear - it wasn't about him being force to keep paying.. rather him not wanting to destroy his credit, since bank "didn't have it" that he doesn't own that Tesla because Tesla never submit "stop" letter to the bank that they took over its possession.
- HWR_14 5y ago
  > it also seems clear this is something a single letter from a lawyer would have fixed. If not to Tesla, then certainly letters to the credit bureaus and then not making the payments would also be cheaper. Who pays for something they returned? You can dispute a fraudulent credit report downgrade. Also, who keeps a returned car insured? Please hold onto my car and destroy it Tesla. I could use a brand new model at your expense.
zelon88 5y ago
And the car is sitting in a junkyard 11 miles away from his house with probably 20 miles on the odometer. And people wonder why I have no faith in anything Musk does or says.
- HWR_14 5y ago
  > people wonder why I have no faith in anything Musk does or says. I love how in the end he still is "a huge believer in Tesla, Elon Musk and electric cars"
  - 0xdeadb00f 5y ago
    It's delusion. Blind worship almost.
- trixie_ 5y ago
  Seems like something the customer could have figured out day one. Obviously that is an very important fact in this one sided story.
duxup 5y ago
> In February of this year, Tesla — still refusing to acknowledge they’d accepted his vehicle as a return — sent Roman a message telling him his car, which he hadn’t seen in about two years, was ready to be picked up at a service center. >Bemused, Roman emailed them and said he’d come pick it up. But then Tesla wouldn’t make an appointment for him to do so. They told him to call his bank instead. Sounds like their software is a little wonky.
asddubs 5y ago
>“After everything I’ve been put through, I am still a huge believer in Tesla, Elon Musk and electric cars,” Roman told CNBC. “I hope my story reaches the powers that be at Tesla and they make necessary changes so this does not happen to their future clients ...why? I never get people who say stuff like this after being fucked over, over the course of multiple years no less
trixie_ 5y ago
There is so much more to this story, it reads like a hit piece. All the things he didn’t like about his Tesla doesn’t matter in regards to his 7 day trial. He never just went to the service center? The car has been in a scrap yard and yet fully functional for 2 years? No other information, texts, phone calls with Tesla? For now this will bounce around the various news sites without a shred of skepticism. It fits a narrative and generates clicks so that’s good enough to print.

44 points by gscott 5y ago

So this dude was making payments on a $116k car for two years, without having the car? Seems clear some Tesla systems didn’t talk to eachother, and this is Tesla’s fault. But it also seems clear this is something a single letter from a lawyer would have fixed. Certainly it’d be cheaper than these payments he’s been making.

somerandomqaguy 5y ago
The article said the dispute was pushed into mandatory arbitration. Would a letter from a lawyer have any weight whatsoever at that point?
- deleted 5y ago
  [deleted]
- mwint 5y ago
  Those arbitration clauses aren’t 100% bulletproof. I suspect a lawyer would be able to find a way to have you not pay for a car you returned two years ago, regardless of any arbitration clause.
  - joering2 5y ago
    I think the article is pretty clear - it wasn't about him being force to keep paying.. rather him not wanting to destroy his credit, since bank "didn't have it" that he doesn't own that Tesla because Tesla never submit "stop" letter to the bank that they took over its possession.
HWR_14 5y ago
> it also seems clear this is something a single letter from a lawyer would have fixed. If not to Tesla, then certainly letters to the credit bureaus and then not making the payments would also be cheaper. Who pays for something they returned? You can dispute a fraudulent credit report downgrade. Also, who keeps a returned car insured? Please hold onto my car and destroy it Tesla. I could use a brand new model at your expense.

zelon88 5y ago

And the car is sitting in a junkyard 11 miles away from his house with probably 20 miles on the odometer. And people wonder why I have no faith in anything Musk does or says.

HWR_14 5y ago
> people wonder why I have no faith in anything Musk does or says. I love how in the end he still is "a huge believer in Tesla, Elon Musk and electric cars"
- 0xdeadb00f 5y ago
  It's delusion. Blind worship almost.
trixie_ 5y ago
Seems like something the customer could have figured out day one. Obviously that is an very important fact in this one sided story.

duxup 5y ago

> In February of this year, Tesla — still refusing to acknowledge they’d accepted his vehicle as a return — sent Roman a message telling him his car, which he hadn’t seen in about two years, was ready to be picked up at a service center. >Bemused, Roman emailed them and said he’d come pick it up. But then Tesla wouldn’t make an appointment for him to do so. They told him to call his bank instead. Sounds like their software is a little wonky.

asddubs 5y ago

>“After everything I’ve been put through, I am still a huge believer in Tesla, Elon Musk and electric cars,” Roman told CNBC. “I hope my story reaches the powers that be at Tesla and they make necessary changes so this does not happen to their future clients ...why? I never get people who say stuff like this after being fucked over, over the course of multiple years no less

trixie_ 5y ago

There is so much more to this story, it reads like a hit piece. All the things he didn’t like about his Tesla doesn’t matter in regards to his 7 day trial. He never just went to the service center? The car has been in a scrap yard and yet fully functional for 2 years? No other information, texts, phone calls with Tesla? For now this will bounce around the various news sites without a shred of skepticism. It fits a narrative and generates clicks so that’s good enough to print.