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Of the issues I've replied to, closed by the stale bot, they've been reopened.
by proactivesvcs 5y ago
Of the issues I've replied to, closed by the stale bot, they've been reopened.
- naoqj 5y agoAnd still you shouldn't have had to reply to those issues to keep them open.
- proactivesvcs 5y agoA small team with nearly 1000 open tickets needs a way to manage those issues which are genuinely stale.
- Avamander 5y agoIt's called triaging your tickets, not letting a bot roam free hoping to catch someone that didn't press a button at the right time. It's disrespectful to the reporters' time and effort to keep pestering them with an inane bot. It doesn't fix the issues reported. It just makes the bot owner feel good that they have fewer tickets open.
- proactivesvcs 5y agoI agree on most of your points but triaging requires resources - setting up a bot to quickly close stale issues is a poor stopgap but it seems they felt they had to do something.
- deleted 5y ago[deleted]
- jonas21 5y agoWhy not? It seems like a reasonable way to prioritize fixing issues that people actually care about.