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Max, you should personally read some of your negative NPS feedback after service interactions to get a better understanding of what is going wrong in your busin
by bigtones 5y ago
Max, you should personally read some of your negative NPS feedback after service interactions to get a better understanding of what is going wrong in your business.
If you're not already using NPS surveys after customer interactions and then looking at the detractors on how to improve your service, you should start now. Could be really enlightening.