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Other times the customer service is designed to be horrible. For example- allowing customers to create an account online, then requiring customers to call over
by wildrhythms 5y ago
Other times the customer service is designed to be horrible. For example- allowing customers to create an account online, then requiring customers to call over the telephone to close the account (my ISP does this). Very annoying to sit in a phone queue for 20-30 minutes when I should be able to simply click a button that says "Close account." If I was president I would make it criminal.