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> a CEO may not necessarily be aware of everything going on "Everything" in the micro sense, sure. "Everything" in the macro sense, well, that's literally the
by uoaei 5y ago
> a CEO may not necessarily be aware of everything going on
"Everything" in the micro sense, sure. "Everything" in the macro sense, well, that's literally the job description of CEO, so it sounds like you think the CEO does not deserve criticism. If customer service is not working to the benefit of customers, I'd say that's something a CEO should already be aware of and represents a lack in organizational awareness, which compromises executive duties.
Just because the job is hard doesn't mean we should give anyone a break. Assuming the role and responsibilities of CEO is completely voluntary.
I don't think anyone is assuming malice; intent has nothing to do with this. The outcome of each interaction is only what matters here.
- tehlike 5y agoYou are making plenty of assumptions. But let's entertain what you said is true. What if this is a recent regression that even his people (c-level, vp level etc) is trying to solve recently? Assuming CEO has visibility into every macro thing(who decides what is macro?) at any given point in time is not fair, especially these days when there is so much economic volatility to be honest, which impacts his company more than many others. He doesn't get a pass because he is the CEO. I believe him to be a decent humble person, that will make a honest attempt to address this specific problem and at large. That's all.