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All these SV fintechs are horrible at customer service. At the very top of that list is Paypal and SoFi. If you want to be in a consumer facing business, we nee
by lvl102 5y ago
All these SV fintechs are horrible at customer service. At the very top of that list is Paypal and SoFi. If you want to be in a consumer facing business, we need to force these guys to have min level customer service staff based on number of accounts.
- xiphias2 5y agoThe alternative to horrible customer service is not servicing poor customers. Traditional banks choose that solution. I'm not saying one is better than the other though.
- wildrhythms 5y agoOther times the customer service is designed to be horrible. For example- allowing customers to create an account online, then requiring customers to call over the telephone to close the account (my ISP does this). Very annoying to sit in a phone queue for 20-30 minutes when I should be able to simply click a button that says "Close account." If I was president I would make it criminal.