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> In practical terms, getting payments right in the enterprise means things like having a direct relationship with your customer What does this mean exactly?

wanda 4y ago
I suspect it means it's necessary for Stripe to negotiate tailor-made deals with enterprise clients directly in order to avoid simply being undercut by a competitor product. Stripe may offer a polished and complete system but if SagePay or whatever are cheaper, larger enterprise clients will think twice, especially if they have the people on their staff capable of taking SagePay's APIs and making them look and work just as nicely as Stripe. And it's an acceptable tradeoff to charge less per transactions if you're getting considerably more transactions than with a smaller client, and getting a big name partner to put on your landing page. If I ran a company like Stripe of course I'd liaise with Microsoft or whoever and be like "yo, if I cut x% of transaction charges wanna use my service?" and boom I can say "Microsoft uses our service omfg!" on my website... and then I have more big enterprise clients on the phone because they'll conclude that my product must work, must work at scale, and must offer something valuable to a big client like Microsoft. That's probably why a lot of companies on their Pricing pages say something like "Enterprise? Get in touch" rather than simply giving a number. A client with huge demands might need prior preparation/augmentation to the architecture of your actual service delivery in order for you to keep up and supply your service to your existing customers, let alone pricing deals where an enterprise client may have bespoke demands or a special deal.
- tootie 4y ago
  Lol @ SagePay. They are an utterly poisonous and dishonest business with crap for tools and completely unreliable. I work at a small and very resource-constrained shop that had to extricate ourselves from Sage under legal threats. We use several other payment vendors with good reputations whose products are fine. Stripe is on a whole other level. Their product isn't payments. It's speed, reliability, analytics, comprehensive and precise APIs and peace of mind. They absolutely have the best product on the market by far.

wanda 4y ago

I suspect it means it's necessary for Stripe to negotiate tailor-made deals with enterprise clients directly in order to avoid simply being undercut by a competitor product. Stripe may offer a polished and complete system but if SagePay or whatever are cheaper, larger enterprise clients will think twice, especially if they have the people on their staff capable of taking SagePay's APIs and making them look and work just as nicely as Stripe. And it's an acceptable tradeoff to charge less per transactions if you're getting considerably more transactions than with a smaller client, and getting a big name partner to put on your landing page. If I ran a company like Stripe of course I'd liaise with Microsoft or whoever and be like "yo, if I cut x% of transaction charges wanna use my service?" and boom I can say "Microsoft uses our service omfg!" on my website... and then I have more big enterprise clients on the phone because they'll conclude that my product must work, must work at scale, and must offer something valuable to a big client like Microsoft. That's probably why a lot of companies on their Pricing pages say something like "Enterprise? Get in touch" rather than simply giving a number. A client with huge demands might need prior preparation/augmentation to the architecture of your actual service delivery in order for you to keep up and supply your service to your existing customers, let alone pricing deals where an enterprise client may have bespoke demands or a special deal.

tootie 4y ago
Lol @ SagePay. They are an utterly poisonous and dishonest business with crap for tools and completely unreliable. I work at a small and very resource-constrained shop that had to extricate ourselves from Sage under legal threats. We use several other payment vendors with good reputations whose products are fine. Stripe is on a whole other level. Their product isn't payments. It's speed, reliability, analytics, comprehensive and precise APIs and peace of mind. They absolutely have the best product on the market by far.