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OP could have initiated the chargeback through Affirm. I have used this process with Affirm before with much better luck. That being said, this does not excus
by ensignavenger 5y ago
OP could have initiated the chargeback through Affirm. I have used this process with Affirm before with much better luck. That being said, this does not excuse Affirms alleged poor customer service in this situation.
- colinmhayes 5y agoAffirm doesn't respond to emails and it's incredibly difficult to get anyone on the phone. So no, I don't think he could've charged back through affirm.
- ensignavenger 5y agoAs I said, I have been through this exact situation with Affirm, and I did get my money back, so I know it is possible. I know others (the merchant I bought from went bankrupt) who did not get their money back- both who used Affirm and who used other mechanisms. So I'm not saying whether or not OP would have gotten their money back had they went directly to Affirm- just that they should have given Affirm the chance. And none of this excuses Affirms allegedly bad customer service in this situation.