Sadly, there was a compounding issue that the pilots didn’t declare an emergency or divert when they were running out of fuel. They thought asking for “priority

Sadly, there was a compounding issue that the pilots didn’t declare an emergency or divert when they were running out of fuel. They thought asking for “priority” was sufficient, when the word has more urgency in their native language than it does in English. :( New York controllers were more abrasive than they were used to and they had trouble speaking up. The controllers also didn’t communicate well amongst themselves and the pilots didn’t know their request for a sooner landing to due low fuel was not passed on. Ultimately, the problem was the pilot’s failure to follow procedures. With the controllers being disorganized either due to lack of procedure or failure to follow it. Either of them could have prevented it. Note: It is not sufficient to blame the pilots and move on. People make mistakes. Both sides need to be improved, because single points of failure kill people.