Small claims court isn't that demanding. Another aspect of that is that if you opted out of arbitration is that small claims is a huge hassle for large compani

Small claims court isn't that demanding. Another aspect of that is that if you opted out of arbitration is that small claims is a huge hassle for large companies. They will usually deal with you rather than fly some lawyer in. If you didn't, well, arbitrators are paid by your opponent, and their decision score cards reflect that.