4 ms·

That's nice that they cared, but they were under no obligation to respond. To me, this is an issue. We should have systems in place where people are guaranteed

That's nice that they cared, but they were under no obligation to respond. To me, this is an issue. We should have systems in place where people are guaranteed to have their issues remedied.

JumpCrisscross 4y ago
> they were under no obligation to respond Mileage varies by state. The New York AG tends to make not responding very costly, sometimes debilitatingly so, for companies. A letter copying e.g. the Alabama AG is likely to be ignored.
- dtparr 4y ago
  Do you have experience with the Alabama AG office not responding to a consumer complaint? A quick google indicates both an online form and a phone number specifically for contacting Alabama AG Office Consumer Specialists: https://www.alabamaag.gov/consumercomplaint https://www.alabamaag.gov/consumercomplaint
  - JumpCrisscross 4y ago
    > Do you have experience with the Alabama AG office not responding to a consumer complaint? No, but it was a specific example cited by a prior corporate counsel. (We had an irate customer from New Jersey copy their AG. We were informed that Trenton is no Montgomery, the message being that if we didn’t promptly and properly respond their AG’s office would get involved.) I live in Wyoming, by the way—our AG is likely also easy to contact but hard to get to follow up from. One of the trade-offs of living in a small-budget state.
morpheuskafka 4y ago
> We should have systems in place where people are guaranteed to have their issues remedied. That's basically what a lawsuit is--you sue someone and if they don't respond, you generally win by default, but if they do, you have the burden of proving your facts.
- simulate-me 4y ago
  You don't just have to prove your facts. You also need to be acquainted with the current law and literally centuries of case-law. The burden is immense for an individual.
  - arcticfox 4y ago
    My understanding is that this is why we have arbitration.
    - lostdog 4y ago
      Arbitration just means they decide your case on secret criteria.
  - _jal 4y ago
    Small claims court isn't that demanding. Another aspect of that is that if you opted out of arbitration is that small claims is a huge hassle for large companies. They will usually deal with you rather than fly some lawyer in. If you didn't, well, arbitrators are paid by your opponent, and their decision score cards reflect that.

That's nice that they cared, but they were under no obligation to respond. To me, this is an issue. We should have systems in place where people are guaranteed to have their issues remedied.

JumpCrisscross 4y ago

> they were under no obligation to respond Mileage varies by state. The New York AG tends to make not responding very costly, sometimes debilitatingly so, for companies. A letter copying e.g. the Alabama AG is likely to be ignored.

dtparr 4y ago
Do you have experience with the Alabama AG office not responding to a consumer complaint? A quick google indicates both an online form and a phone number specifically for contacting Alabama AG Office Consumer Specialists: https://www.alabamaag.gov/consumercomplaint https://www.alabamaag.gov/consumercomplaint
- JumpCrisscross 4y ago
  > Do you have experience with the Alabama AG office not responding to a consumer complaint? No, but it was a specific example cited by a prior corporate counsel. (We had an irate customer from New Jersey copy their AG. We were informed that Trenton is no Montgomery, the message being that if we didn’t promptly and properly respond their AG’s office would get involved.) I live in Wyoming, by the way—our AG is likely also easy to contact but hard to get to follow up from. One of the trade-offs of living in a small-budget state.

morpheuskafka 4y ago

> We should have systems in place where people are guaranteed to have their issues remedied. That's basically what a lawsuit is--you sue someone and if they don't respond, you generally win by default, but if they do, you have the burden of proving your facts.

simulate-me 4y ago
You don't just have to prove your facts. You also need to be acquainted with the current law and literally centuries of case-law. The burden is immense for an individual.
- arcticfox 4y ago
  My understanding is that this is why we have arbitration.
  - lostdog 4y ago
    Arbitration just means they decide your case on secret criteria.
- _jal 4y ago
  Small claims court isn't that demanding. Another aspect of that is that if you opted out of arbitration is that small claims is a huge hassle for large companies. They will usually deal with you rather than fly some lawyer in. If you didn't, well, arbitrators are paid by your opponent, and their decision score cards reflect that.