3 ms·

I don't have a comparison to other states or agencies. I have file 2 complaints to NY AG in my life and I got responds in about a week from the people I complai

by aynyc 5y ago

I don't have a comparison to other states or agencies. I have file 2 complaints to NY AG in my life and I got responds in about a week from the people I complained against. One was my very first landlord after college decades ago, the other was a tow truck company about 10 years ago.

simulate-me 5y ago
That's nice that they cared, but they were under no obligation to respond. To me, this is an issue. We should have systems in place where people are guaranteed to have their issues remedied.
- JumpCrisscross 5y ago
  > they were under no obligation to respond Mileage varies by state. The New York AG tends to make not responding very costly, sometimes debilitatingly so, for companies. A letter copying e.g. the Alabama AG is likely to be ignored.
  - dtparr 5y ago
    Do you have experience with the Alabama AG office not responding to a consumer complaint? A quick google indicates both an online form and a phone number specifically for contacting Alabama AG Office Consumer Specialists: https://www.alabamaag.gov/consumercomplaint https://www.alabamaag.gov/consumercomplaint
    - JumpCrisscross 5y ago
      > Do you have experience with the Alabama AG office not responding to a consumer complaint? No, but it was a specific example cited by a prior corporate counsel. (We had an irate customer from New Jersey copy their AG. We were informed that Trenton is no Montgomery, the message being that if we didn’t promptly and properly respond their AG’s office would get involved.) I live in Wyoming, by the way—our AG is likely also easy to contact but hard to get to follow up from. One of the trade-offs of living in a small-budget state.
- morpheuskafka 5y ago
  > We should have systems in place where people are guaranteed to have their issues remedied. That's basically what a lawsuit is--you sue someone and if they don't respond, you generally win by default, but if they do, you have the burden of proving your facts.
  - simulate-me 5y ago
    You don't just have to prove your facts. You also need to be acquainted with the current law and literally centuries of case-law. The burden is immense for an individual.
    - arcticfox 5y ago
      My understanding is that this is why we have arbitration.
      - lostdog 5y ago
        Arbitration just means they decide your case on secret criteria.
    - _jal 5y ago
      Small claims court isn't that demanding. Another aspect of that is that if you opted out of arbitration is that small claims is a huge hassle for large companies. They will usually deal with you rather than fly some lawyer in. If you didn't, well, arbitrators are paid by your opponent, and their decision score cards reflect that.

by aynyc 5y ago

simulate-me 5y ago

That's nice that they cared, but they were under no obligation to respond. To me, this is an issue. We should have systems in place where people are guaranteed to have their issues remedied.

JumpCrisscross 5y ago
> they were under no obligation to respond Mileage varies by state. The New York AG tends to make not responding very costly, sometimes debilitatingly so, for companies. A letter copying e.g. the Alabama AG is likely to be ignored.
- dtparr 5y ago
  Do you have experience with the Alabama AG office not responding to a consumer complaint? A quick google indicates both an online form and a phone number specifically for contacting Alabama AG Office Consumer Specialists: https://www.alabamaag.gov/consumercomplaint https://www.alabamaag.gov/consumercomplaint
  - JumpCrisscross 5y ago
    > Do you have experience with the Alabama AG office not responding to a consumer complaint? No, but it was a specific example cited by a prior corporate counsel. (We had an irate customer from New Jersey copy their AG. We were informed that Trenton is no Montgomery, the message being that if we didn’t promptly and properly respond their AG’s office would get involved.) I live in Wyoming, by the way—our AG is likely also easy to contact but hard to get to follow up from. One of the trade-offs of living in a small-budget state.
morpheuskafka 5y ago
> We should have systems in place where people are guaranteed to have their issues remedied. That's basically what a lawsuit is--you sue someone and if they don't respond, you generally win by default, but if they do, you have the burden of proving your facts.
- simulate-me 5y ago
  You don't just have to prove your facts. You also need to be acquainted with the current law and literally centuries of case-law. The burden is immense for an individual.
  - arcticfox 5y ago
    My understanding is that this is why we have arbitration.
    - lostdog 5y ago
      Arbitration just means they decide your case on secret criteria.
  - _jal 5y ago
    Small claims court isn't that demanding. Another aspect of that is that if you opted out of arbitration is that small claims is a huge hassle for large companies. They will usually deal with you rather than fly some lawyer in. If you didn't, well, arbitrators are paid by your opponent, and their decision score cards reflect that.