7 ms·

Filing a complaint is nice, but you’re basically at the mercy of the AG to care enough to do something.

hampelm 4y ago
Anecdotally it seems like the NY AG and CFPB are often pretty responsive. It at least creates a paper trail.
aynyc 4y ago
I don't have a comparison to other states or agencies. I have file 2 complaints to NY AG in my life and I got responds in about a week from the people I complained against. One was my very first landlord after college decades ago, the other was a tow truck company about 10 years ago.
- simulate-me 4y ago
  That's nice that they cared, but they were under no obligation to respond. To me, this is an issue. We should have systems in place where people are guaranteed to have their issues remedied.
  - JumpCrisscross 4y ago
    > they were under no obligation to respond Mileage varies by state. The New York AG tends to make not responding very costly, sometimes debilitatingly so, for companies. A letter copying e.g. the Alabama AG is likely to be ignored.
    - dtparr 4y ago
      Do you have experience with the Alabama AG office not responding to a consumer complaint? A quick google indicates both an online form and a phone number specifically for contacting Alabama AG Office Consumer Specialists: https://www.alabamaag.gov/consumercomplaint https://www.alabamaag.gov/consumercomplaint
      - JumpCrisscross 4y ago
        > Do you have experience with the Alabama AG office not responding to a consumer complaint? No, but it was a specific example cited by a prior corporate counsel. (We had an irate customer from New Jersey copy their AG. We were informed that Trenton is no Montgomery, the message being that if we didn’t promptly and properly respond their AG’s office would get involved.) I live in Wyoming, by the way—our AG is likely also easy to contact but hard to get to follow up from. One of the trade-offs of living in a small-budget state.
  - morpheuskafka 4y ago
    > We should have systems in place where people are guaranteed to have their issues remedied. That's basically what a lawsuit is--you sue someone and if they don't respond, you generally win by default, but if they do, you have the burden of proving your facts.
    - simulate-me 4y ago
      You don't just have to prove your facts. You also need to be acquainted with the current law and literally centuries of case-law. The burden is immense for an individual.
      - arcticfox 4y ago
        My understanding is that this is why we have arbitration.
        lostdog 4y ago
        Arbitration just means they decide your case on secret criteria.
      - _jal 4y ago
        Small claims court isn't that demanding. Another aspect of that is that if you opted out of arbitration is that small claims is a huge hassle for large companies. They will usually deal with you rather than fly some lawyer in. If you didn't, well, arbitrators are paid by your opponent, and their decision score cards reflect that.
ugh123 4y ago
verses... what?
- munk-a 4y ago
  Whinging about it on social media while talking about how unresponsive the government is? Systems exist and while they're not perfect you should at least try to use them before giving up and talking about how ineffective everything is.
toss1 4y ago
>>Filing a complaint is nice, but you’re basically at the mercy of the AG to care enough to do something. Not in my experience in NY. Some decades ago in NY, I had a problem cancelling a gym membership within legally specified rights. Got nowhere. Sent a letter to the AG, and suddenly like magic, the clouds parted and the matter was resolved in my favor. MA AG is also very responsive. The real scumbags often will not pay attention, but any biz that has the slightest interest in being around for the long term will definitely take notice when the AG starts to get involved. It is a hornet's nest you do not want kicked anywhere near you.

Anecdotally it seems like the NY AG and CFPB are often pretty responsive. It at least creates a paper trail.

I don't have a comparison to other states or agencies. I have file 2 complaints to NY AG in my life and I got responds in about a week from the people I complained against. One was my very first landlord after college decades ago, the other was a tow truck company about 10 years ago.

simulate-me 4y ago
That's nice that they cared, but they were under no obligation to respond. To me, this is an issue. We should have systems in place where people are guaranteed to have their issues remedied.
- JumpCrisscross 4y ago
  > they were under no obligation to respond Mileage varies by state. The New York AG tends to make not responding very costly, sometimes debilitatingly so, for companies. A letter copying e.g. the Alabama AG is likely to be ignored.
  - dtparr 4y ago
    Do you have experience with the Alabama AG office not responding to a consumer complaint? A quick google indicates both an online form and a phone number specifically for contacting Alabama AG Office Consumer Specialists: https://www.alabamaag.gov/consumercomplaint https://www.alabamaag.gov/consumercomplaint
    - JumpCrisscross 4y ago
      > Do you have experience with the Alabama AG office not responding to a consumer complaint? No, but it was a specific example cited by a prior corporate counsel. (We had an irate customer from New Jersey copy their AG. We were informed that Trenton is no Montgomery, the message being that if we didn’t promptly and properly respond their AG’s office would get involved.) I live in Wyoming, by the way—our AG is likely also easy to contact but hard to get to follow up from. One of the trade-offs of living in a small-budget state.
- morpheuskafka 4y ago
  > We should have systems in place where people are guaranteed to have their issues remedied. That's basically what a lawsuit is--you sue someone and if they don't respond, you generally win by default, but if they do, you have the burden of proving your facts.
  - simulate-me 4y ago
    You don't just have to prove your facts. You also need to be acquainted with the current law and literally centuries of case-law. The burden is immense for an individual.
    - arcticfox 4y ago
      My understanding is that this is why we have arbitration.
      - lostdog 4y ago
        Arbitration just means they decide your case on secret criteria.
    - _jal 4y ago
      Small claims court isn't that demanding. Another aspect of that is that if you opted out of arbitration is that small claims is a huge hassle for large companies. They will usually deal with you rather than fly some lawyer in. If you didn't, well, arbitrators are paid by your opponent, and their decision score cards reflect that.

ugh123 4y ago

verses... what?

munk-a 4y ago
Whinging about it on social media while talking about how unresponsive the government is? Systems exist and while they're not perfect you should at least try to use them before giving up and talking about how ineffective everything is.

toss1 4y ago

>>Filing a complaint is nice, but you’re basically at the mercy of the AG to care enough to do something. Not in my experience in NY. Some decades ago in NY, I had a problem cancelling a gym membership within legally specified rights. Got nowhere. Sent a letter to the AG, and suddenly like magic, the clouds parted and the matter was resolved in my favor. MA AG is also very responsive. The real scumbags often will not pay attention, but any biz that has the slightest interest in being around for the long term will definitely take notice when the AG starts to get involved. It is a hornet's nest you do not want kicked anywhere near you.