Agreed. Whenever I hear stories like this, I recall this recent essay [1] that said it quite well - > designing a human process around pathological cases leads

Agreed. Whenever I hear stories like this, I recall this recent essay [1] that said it quite well - > designing a human process around pathological cases leads to processes that are themselves pathological [1] - https://jacobian.org/2022/feb/14/that-wild-aam-story/ https://jacobian.org/2022/feb/14/that-wild-aam-story/