Consider this: > ... engineering directly raising concerns to the CEO, and suggesting to focus on larger customers, fewer customizations, and bring in more rev

Consider this: > ... engineering directly raising concerns to the CEO, and suggesting to focus on larger customers, fewer customizations, and bring in more revenue. Sales, however, wanted the opposite: close many deals and hit their targets of signups. In the end, sales got their way, ... If the product is customized for nearly every customer, they've degenerated to a de facto consulting shop.