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No, there is nothing in any law that mandates that. It's there for artificial churn reduction. The irony, is that if you register through a platform that takes
by Aissen 5y ago
No, there is nothing in any law that mandates that. It's there for artificial churn reduction. The irony, is that if you register through a platform that takes a big share (they get less money) like the App Store or Google Play, it's then easier to cancel…
- k8sToGo 5y agoIf I send a physical letter to them, they have to accept and respect my cancellation. That is what I meant. Is that not the case in France?
- Aissen 5y agoOh I see, sorry for the misunderstanding. To go into more details, you need to send a LRAR, which is the only one with a legal proof and costs ~6-7€; otherwise they could pretend that you never sent it. But my comment was on the fact that it was the only way to cancel. They could implement a system with single-click cancel (and it seems they did, here); it costs less than the current snail-mail system, and is more honest. But they don't because this system has a measurable impact on churn.