And apart from university folks often not understanding the business side of things, vendors don't understand just how different university business needs are f

And apart from university folks often not understanding the business side of things, vendors don't understand just how different university business needs are from those of normal companies. Oracle, via PeopleSoft, made this mistake when they first entered higher Ed ERP. They were a disaster on product fit, and in at least one case ended in a lawsuit that involved claims of fraudulent "working" demos of functionality that literally didn't exist.