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The tone on this one is quite a bit different: http://blog.netflix.com/2011/10/dvds-will-be-staying-at-netflixcom.html http://blog.netflix.com/2011/10/dvds-will
by blhack 15y ago
The tone on this one is quite a bit different: http://blog.netflix.com/2011/10/dvds-will-be-staying-at-netflixcom.html http://blog.netflix.com/2011/10/dvds-will-be-staying-at-netf...
The email that came a few weeks ago actually had me stop what I was doing and read it (I was walking in to grab coffee, and I stopped outside to finish the email).
That message was full of excitement, and started with a proper "Dear Customers: I screwed up".
Why haven't I gotten an email this morning saying something similar? This time you really did screw up. This time, I cancalled my service
(And there is about 0 chance that I'm re-instating it)
- monochromatic 15y agoWhy would this move cause you to cancel your service?
- blhack 15y agoI cancelled my service when they announced qwikster. I was in the "Meh, I'll keep this around because it's only a few bucks a month, and, well...they do have all of the firefly episodes. Maybe the selection will get better eventually." I wasn't really using netflix very much, and the qwikster announcement caused me to re-evaluate wether it was actually a service I wanted. I have a feeling there was a lot of people in my shoes that cancelled.
- suivix 15y agoDisdainful hipster syndrome?
- adharmad 15y agoYou are right - he could have been a bit more polite and gracious. As it stands, he sounds like a petulant child who has been deined his favorite toy. All in all, its probably a good move for everyone (shareholders, customers) and even for Hastings, assuming his Steve Jobs delusion has ended.