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OTOH, it does seem a bit out of control. Now, when I go to Burgerville (a regional fast food chain in the PNW), the POS system asks me to enter a tip. Makes m
by rootusrootus 5y ago
OTOH, it does seem a bit out of control. Now, when I go to Burgerville (a regional fast food chain in the PNW), the POS system asks me to enter a tip. Makes me say "No tip" if I don't want to. This is for a transaction that involves no service -- I stand there, they hand me a bag with food in it, I leave.
It's a bit of a dark pattern. First it makes you actively say "No I don't want to tip for this" and then I gurantee plenty of people have that nagging thought in the back of their head that the food they get may be different depending on if they tip. After all, the tip is before you get anything.
- throwawayboise 5y agoYeah I get that when I pick up a pizza at the store (rather than having it delivered). The system asks for a tip amount, which I decline. It's there because the system also handles tips for the delivery orders, and there is no separate flow for paying for a carry-out order. I always tip, generously, for delivered food or table service. But I don't tip for an employee to simply hand me a carry-out order.
- amerkhalid 5y agoI feel so awkward when not tipping at POS that I pretty much avoid carryouts from such places. I will happily drive to McDonalds.
- rootusrootus 5y agoI wrote a more flowery version of exactly that in an email I sent to Burgerville. I.e. "I don't like being guilted into tipping for otherwise not tip-worthy service, so if you continue to do this, then as much as I like you're food I'll choose someone else who doesn't make me feel this way."