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Anytime I've had to interact with any AT&T website, it's not uncommon for a clicked link to result in a dozen or so redirects in the browser. I suspect their te
by bdcravens 5y ago
Anytime I've had to interact with any AT&T website, it's not uncommon for a clicked link to result in a dozen or so redirects in the browser. I suspect their tech is just layers upon layers of legacy goo.
- voussoir 5y agoSame here, this was one of the reasons I cancelled ATT and picked an mvno carrier. They need to wake up.
- reaperducer 5y agoA couple of years ago, I watched the traffic when I logged in to AT&T. IIRC, there were almost 60 redirects involved in paying my bill. At some point "technical debt" becomes "incompetence."
- cbm-vic-20 5y agoOften, it screams "overly powerful product management that ignores engineering concerns".
- cbm-vic-20 5y agoI worked on AT&T web stuff many years ago. "Layers upon layers of legacy goo" was accurate, probably still is.
- RajT88 5y agoLast I was on AT&T (~6 months ago) it was a total crapshoot if I could log into my account without some layer erroring out. I had about a 50% success rate of just frickin' logging in.
- dylan604 5y agoIt also happens when trying to verify your account through the various streaming apps. I'd say it's also 50/50 if you can successfully authenticate your account to get access to the streaming app.
- jasonladuke0311 5y agoNow imagine how bad their internal sites are. I worked for a subsidiary and we used their internal site for network circuit ticketing...it was an absolutely maddening experience.