> Creators of software can't anticipate every need This is one of the reasons why software development is so expensive. You really have to find those small lit

> Creators of software can't anticipate every need This is one of the reasons why software development is so expensive. You really have to find those small little "business processes" and translate them into clear rules a computer can work with and keep a usable user interface. Without domain knowledge this is really hard. This also is why the world runs in Excel. Somebody smart in the business unit starts with collecting all info in Excel and slowly builds more and more complex macros into it whenever they have a need. The larger the distance between the business and development the harder it is to capture all those small edges.