I think you may be misinterpreting it. Intent != outcomes. If someone's screwing up, they can do bad with good intent. You're taking examples of things with bad

I think you may be misinterpreting it. Intent != outcomes. If someone's screwing up, they can do bad with good intent. You're taking examples of things with bad outcomes, but that don't imply bad intent. You still need to deal with harmful actions, but it's still useful to go in with the mindset that they're just trying to do their job (and failing) rather than thinking that they're cackling gleefully about the harm they've caused.