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> 6. ook with the airline Unfortunately, I have to agree here, which is unfortunate for sites like Hipmunk and Kayak. I once booked through Expedia (years ago
by cletus 15y ago
> 6. ook with the airline
Unfortunately, I have to agree here, which is unfortunate for sites like Hipmunk and Kayak.
I once booked through Expedia (years ago) a return flight from the UK to Australia and accidentally picked the wrong airport. I lived not far from Heathrow but I picked a departure from Gatwick and return to Heathrow. I rang up the airline (Emirates) and they said they could change it if it was booked through them and Expedia were no help.
Nowadays American Airlines has all my details so booking flights through their website is easy.
Hipmunk provides a great interface and I feel bad for not booking through it but I've been burnt on this a number of times so just won't do it anymore.
Plus there are other advantages like seat selection through the airline's website.
Perhaps the business model for online travel booking needs to evolve from the current commission model to an affiliate model like Amazon. If, say, Hipmunk directs you to aa.com they get a commission on purchases made by you on aa.com for the next 24 hours or whatever.