Thanks for the footnote =) And I concur. Outsourcing your IT replaces one type of work with another. If you can't manage your externalized projects, you're gonn

Thanks for the footnote =) And I concur. Outsourcing your IT replaces one type of work with another. If you can't manage your externalized projects, you're gonna get eaten alive by IT services suppliers. In fact my line of work was managing 'complicated IT projects', generally involving formalizing things and chasing said suppliers (ie they outsourced the outsourcing)