If I'm trying walk my mom through something by providing verbal instructions over the phone, then I really don't want to be on the other side of an A/B test. A

If I'm trying walk my mom through something by providing verbal instructions over the phone, then I really don't want to be on the other side of an A/B test. An A/B test in such an instance is a HUGE diservice. I imagine there are others, but that that is what I can immediately relate to. In such a case, I would feel like whomever implemented the A/B test directly caused needless pain and suffering: both of our frustrations and whatever inadequacies/helplessness my mother might feel. So yes, I'm in the same boat: either make it opt-in, or make it illegal.