* They accepted that my team was doing all it could to mitigate, and found ways to make life easier for us. * they agreed to let us to continue writing batch j

* They accepted that my team was doing all it could to mitigate, and found ways to make life easier for us. * they agreed to let us to continue writing batch jobs the way were were doing, and even gave us more complex tasks. * They sent over a sysadmin to learn how to work with our scripts. I don't have an exact duplicate scenario in which I only said "sorry"; but I think we can assume that it would have been rather less likely for the above to happen if no-one had explicitly mentioned them.