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How was that incident received versus one where you could just say sorry?

• Kim_Bruning 5y ago
  * They accepted that my team was doing all it could to mitigate, and found ways to make life easier for us. * they agreed to let us to continue writing batch jobs the way were were doing, and even gave us more complex tasks. * They sent over a sysadmin to learn how to work with our scripts. I don't have an exact duplicate scenario in which I only said "sorry"; but I think we can assume that it would have been rather less likely for the above to happen if no-one had explicitly mentioned them.
• _y5hn 5y ago
  If a vendor says sorry but can't or won't do anything, that gets frustrating quickly.