3 ms·
There's already a law that covers it. IANAL but my here's my understanding of things: When you buy something in the UK/Europe, anything really, it needs to mee
by gingerlime 5y ago
There's already a law that covers it. IANAL but my here's my understanding of things:
When you buy something in the UK/Europe, anything really, it needs to meet 3 criteria[0]:
1. Fit for purpose: i.e. if it says "running shoes", then shoes should be suitable for running. If you use them to hammer nails, then it's on you.
2. As described: match the description, model number, etc
3. Satisfactory quality: this is the key ... and it depends on the product, but generally it relies on common sense. i.e. if you bought a washing machine for 2000EUR, you can expect it to last, let's say, 20 years of regular family use... If you bought a 2nd hand washing machine for 50EUR, probably can't expect it to last more than a year...
The problem is not with the law, but generally speaking, companies don't give a toss. Nobody's going to fine them... And worse, consumers are easily misled by warranty periods and just don't expect the protection. Even if they paid 2000EUR for a washing machine and it failed after 2 years, they are more likely to just get a new one. Even if legally they can require the retailer (not even the manufacturer) to replace or repair it because the product wasn't of sufficient quality. The burden of proof is usually on the consumer though, which kinda makes it harder though.
[0] https://www.moneyhelper.org.uk/en/getting-help-and-advice/consumer-rights/consumer-rights-what-you-need-to-know https://www.moneyhelper.org.uk/en/getting-help-and-advice/co...