Unfortunately it's just an abstract and I can't seem to download the PDF, so not much to go on. Apologizing is more complex than we think. I apologize less tha

Unfortunately it's just an abstract and I can't seem to download the PDF, so not much to go on. Apologizing is more complex than we think. I apologize less than I used to while still taking ownership of my actions because past experience has taught me some people decide that if you apologized, you are now their bitch.