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Bose changed (some of?) their home speakers to "require" you to use their app to set them up or use Spotify/etc, where you use to be able to just cast directly

by sen 5y ago

Bose changed (some of?) their home speakers to "require" you to use their app to set them up or use Spotify/etc, where you use to be able to just cast directly to them. It effectively turned smart speakers into dumb bluetooth speakers unless you did it all from inside their app. I don't want to use their app, and I didn't need to before, and while it was outside warranty the store had no problems refunding me. I was also one of the people who bought a Samsung TV that didn't have ads, then suddenly had ads. That also got me an instant refund with no questions. In both cases I printed out a copy of the product website where they published the changed features (eg the changelog or PR release or whatever I could find) and I also printed off a couple forums/media-articles talking about the changes. The stores didn't question it or have any issues with refunding me, I guess they just then file with the manufacturer for their own refund.

jannes 5y ago
How did you get the TV to the store? I assume you didnt still have the original box lying around? Seems pretty dangerous for the TV’s panel to move it without the box.
- mitchdoogle 5y ago
  I find it kind of comical anyone would be worrying about this. Maybe because I've moved TVs quite a few times - upright, screen side down, screen side up - from across town to thousands of miles away in the back of a uhaul. It's not a big deal
  - thebiss 5y ago
    It may not be anymore, but it used to be. I bought a 65" Samsung back in 2012, and had to sign to receive it. From the truck through signature, the delivery agent held it like a giant iPad in portrait mode, pinching the long edges of the box. It had a clear "this end up" arrows... pointing sideways. When I turned it on, there was a big dim spot on the top edge of the panel. It had to be exchanged.
kgwxd 5y ago
Does the law seem to discourage these types of updates? Are there any know products that didn’t get an update like this just in Australia because of the law?

by sen 5y ago

jannes 5y ago

How did you get the TV to the store? I assume you didnt still have the original box lying around? Seems pretty dangerous for the TV’s panel to move it without the box.

mitchdoogle 5y ago
I find it kind of comical anyone would be worrying about this. Maybe because I've moved TVs quite a few times - upright, screen side down, screen side up - from across town to thousands of miles away in the back of a uhaul. It's not a big deal
- thebiss 5y ago
  It may not be anymore, but it used to be. I bought a 65" Samsung back in 2012, and had to sign to receive it. From the truck through signature, the delivery agent held it like a giant iPad in portrait mode, pinching the long edges of the box. It had a clear "this end up" arrows... pointing sideways. When I turned it on, there was a big dim spot on the top edge of the panel. It had to be exchanged.

kgwxd 5y ago

Does the law seem to discourage these types of updates? Are there any know products that didn’t get an update like this just in Australia because of the law?