The thing that really hits home with me (and is important to the tech world in general) is that a products success isn't driven by what people say they want. It

The thing that really hits home with me (and is important to the tech world in general) is that a products success isn't driven by what people say they want. It's driven by the unsaid wants. We should strive to give the customer what they want but dont realize that they want. Of course, companies today are struggling to even give the customers what they want (ahem dell, hp, any pc manufacturer today)