Google basically owns all the advertising space now so they're restricted in their growth to the overall growth of the segment. So they squeeze out their overh

Google basically owns all the advertising space now so they're restricted in their growth to the overall growth of the segment. So they squeeze out their overhead wherever they can. This is how managers protect their numbers. Anyone who suggests spending the money on customer support for creators is going to get laughed out of the room when they run the numbers on the cost and what it'll do to the quarterly numbers. Meanwhile there's no viable competitor to do it because they're such a monopoly due to network effects.