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> It's so common, Google should put on their website: "If you need customer support, please try to create some outrage on social media. We do not provide other

by rinze 5y ago

> It's so common, Google should put on their website: "If you need customer support, please try to create some outrage on social media. We do not provide other channels of customer support." Not only Google, though. I closed my Twitter account a few years back and one of the few arguments in favour to leaving it open was that I had a sizeable number of followers (+6k) and I could leverage that if I needed to complain to some company for one reason or another. Social media is the world's support service, provided you carry enough eyeballs. Edit: grammar.

AviationAtom 5y ago
I find that in many cases you don't even need to have many followers. It's weird how the social media team tends to wield so much power. I think it's because companies see the ability for social media posts to go viral.
- Sebb767 5y ago
  It's also quite literally an advertisement against the company. Similarly to how you can make people believe something if you just constantly bombard them with the message, a company can get a pretty bad image if people regularly see "my account was closed w/o recourse". And if people realize how volatile their accounts really are, Google (and Facebook etc) will have a massive problem.
  - AviationAtom 5y ago
    I think that's what's behind a big movement to "de-Googlefy". Losing all your email, Drive files, etc., merely because you logging in from a share IP, which someone broke the TOS from, would be a pretty crappy deal. It makes you begin to really value data custody.
oonerspism 5y ago
On the flip side, here. That is, those (company complaint incidents) are some of the few occasions I regret having never cultivated a social media world. When I'm on the hard end of some business/corporate injustice, and realise exactly how expendable and voluntary most of my so-called consumer's or citizen's rights are. As a lone voice desperately holding his bowl out to a corporate giant, like a modern day Oliver Twist - and no army of social media friends behind me...
captn3m0 5y ago
Almost at 5k followers, Twitter suspended 12 of my accounts and I could do nothing - got them to unsuspend once by filling the same form 12 times, and then everything got suspended again in a week. I gave up. https://news.ycombinator.com/item?id=28482458 https://news.ycombinator.com/item?id=28482458

by rinze 5y ago

AviationAtom 5y ago

I find that in many cases you don't even need to have many followers. It's weird how the social media team tends to wield so much power. I think it's because companies see the ability for social media posts to go viral.

Sebb767 5y ago
It's also quite literally an advertisement against the company. Similarly to how you can make people believe something if you just constantly bombard them with the message, a company can get a pretty bad image if people regularly see "my account was closed w/o recourse". And if people realize how volatile their accounts really are, Google (and Facebook etc) will have a massive problem.
- AviationAtom 5y ago
  I think that's what's behind a big movement to "de-Googlefy". Losing all your email, Drive files, etc., merely because you logging in from a share IP, which someone broke the TOS from, would be a pretty crappy deal. It makes you begin to really value data custody.

oonerspism 5y ago

On the flip side, here. That is, those (company complaint incidents) are some of the few occasions I regret having never cultivated a social media world. When I'm on the hard end of some business/corporate injustice, and realise exactly how expendable and voluntary most of my so-called consumer's or citizen's rights are. As a lone voice desperately holding his bowl out to a corporate giant, like a modern day Oliver Twist - and no army of social media friends behind me...

captn3m0 5y ago

Almost at 5k followers, Twitter suspended 12 of my accounts and I could do nothing - got them to unsuspend once by filling the same form 12 times, and then everything got suspended again in a week. I gave up. https://news.ycombinator.com/item?id=28482458 https://news.ycombinator.com/item?id=28482458