The problem is often there's just no way to get the attention of a real human through the support site. It's becoming more common that "support" is just a page

The problem is often there's just no way to get the attention of a real human through the support site. It's becoming more common that "support" is just a page where you have to choose "your issue" from a prebaked FAQ list. With automated answers. And if your issue isn't frequently asked? Well good luck. The other option is a boneheaded chatbot that's so scripted it doesn't understand the real issue.