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In theory in the EU there is a provision under GDPR to have the right of a human review of algorithmic decisions. However in practice big tech companies either
by 35mm 5y ago
In theory in the EU there is a provision under GDPR to have the right of a human review of algorithmic decisions.
However in practice big tech companies either respond saying it doesn’t apply, or that it already has been reviewed by a human - which of course there’s no way to disprove from the outside.
- gostsamo 5y agoThis provision is for important stuff like job, rent, credit and the like. Look for proposals in the Digital Services Act, this might be more appropriate place to introduce moderation and ban standards.
- formerly_proven 5y ago> it already has been reviewed by a human - which of course there’s no way to disprove from the outside. Youtube appeals are either a non-local phenomenon or not decided by humans.
- lwkl 5y agoThere needs to be a cheap way for consumers to take this to a small claims court, so companies are forced to offer a proper review process.
- number6 5y agoIn theory you can inform the gdpr watchdogs and they can inquire further. I don't think the outcome will be different
- Teever 5y agoI've been wondering about that. What happens if people coordinate across the world to take Google to small claims court for various infractions all at the same time. Every day. For months. What happens then? If they don't have enough legal representatives and they can't show up they lose by default in many jurisdictions, right?
- saynay 5y agoPretty sure it wouldn't require coordination. Something like 1/3 of the planet is their active monthly userbase for just YouTube.
- Dayshine 5y agoThey settle and ban you from their service. Eventually nobody who would take them to court is their customer anymore. Amazon do this. You can only enforce your consumer rights once.
- imglorp 5y agoBut how? It's a free service, you got what you paid for. You might have damages but they are your disappointment around counting your free eggs from the free chicken.
- GekkePrutser 5y agoThe problem is often there's just no way to get the attention of a real human through the support site. It's becoming more common that "support" is just a page where you have to choose "your issue" from a prebaked FAQ list. With automated answers. And if your issue isn't frequently asked? Well good luck. The other option is a boneheaded chatbot that's so scripted it doesn't understand the real issue.
- ninth_ant 5y agoLikely “reviewed” by a 3rd party consultant in less than 6 seconds as images rapidly scroll past them.