> Does anyone really think Amazon is the world's "most customer-centric company" now? As much as I hate a lot of things about Amazon, their customer support is

> Does anyone really think Amazon is the world's "most customer-centric company" now? As much as I hate a lot of things about Amazon, their customer support is hard to beat. I go out of my way to avoid amazon: I buy musical gear from sweetwater, books through a local bookstore (you can often have your local bookstore order books for you; pretty win-win), outdoors gear through REI, etc. Sweetwater actually has unbelievable customer support, that's probably the most enjoyable shopping experience I've ever had. _but_, when it comes to convenience and peace of mind, Amazon is really hard to beat. I can take for granted that if I have any issue whatsoever, I can practically press a button and get a refund, a replacement, a return, maybe 5 or 10 bucks if the issue isn't easy to solve, etc. Not to mention their shipping and credit card. I wish I didn't feel that way. I openly plead every other retailer to do what they can to help me not give Amazon money. Unfortunately it's tough