As a prime member in the US, your description more closely matches my experience with Amazon than the negative reviews here. I don't know if it's the way I shop

As a prime member in the US, your description more closely matches my experience with Amazon than the negative reviews here. I don't know if it's the way I shop or maybe I'm easier to please, but I really don't get it when people complain about counterfeits or poor quality experience with Amazon. I only purchase items that have prime shipping, and that have free returns in case something is wrong. 99% of the time their delivery estimation is accurate, usually within 48 hours of my order or less. If something is broken or I simply don't like it, I return it for free at any one of several places within a 10 minute drive of my house: Whole foods, ups store, or Kohl's. And there's no rush - I have a full month to return the items and the refund is issued before I even get back home after dropping off the item.