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Does a "scam prevention expert" really need to read that fine print to know not to provide a one-time code to an inbound caller?
by mdavis6890 5y ago
Does a "scam prevention expert" really need to read that fine print to know not to provide a one-time code to an inbound caller?
- woojoo666 5y agoThe author mentioned that (1) they have had many poor experiences with Wells Fargo and (2) they don't have much experience with Apple but the experiences they have had weren't positive. I personally have had to deal with my fair share of janky and badly designed support systems (especially in health and banking), sometimes they are worse than startups. So it's not outside the realm of possibility that giving the support rep the auth code was simply the best solution they could find given whatever poor and legacy systems they had in their backend.
- mort96 5y agoListen, I responded to a particular part of my parent comment. Whether the author's given explanation for why she in the moment read the code over the phone is reasonable or if it proves that she's a fundamentally terrible scam prevention expert is a much bigger topic which my comment didn't touch on.