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> Said he was calling from Wells Fargo's Fraud Prevention Department, calling to verify some transactions. He verified my name, he had the last four digits of m
by js2 5y ago
> Said he was calling from Wells Fargo's Fraud Prevention Department, calling to verify some transactions. He verified my name, he had the last four digits of my debit card number, and everything generally seemed to follow the normal script of a transaction verification call.
I recently had to speak with the Zelle FPD because it had frozen my ability to send (but not receive) after I had made some small trial transactions. Also, I use a Google Voice number with Zelle, which Zelle seems not to like.
I was shocked at the depth of questions that the Zelle FPD agent asked me. My SSN, DOB, address and recent transactions were expected. But then it went deeper: state where my birth certificate was issued. Fine. Car loans I had. Okay, this is all stuff on my credit report. But then it went past me: where my kids were born and their DOBs; my brother's DOB and age; my wife's DOB and age; my mother-in-law's (!) maiden name. Keep in mind this all after I've authenticated myself to my bank including a phone password I have setup. And, it's for a secondary checking account that I have less than $1000 in.
Real bank FPDs have a crazy amount of information on not just you, but also your family members.
I personally would hang up if any of my financial institutions called me and I'd call them back.