Simple and effective. It's been over 10 years that I've followed this same protocol. It hasn't failed me yet. I also don't think I've missed anything that could

Simple and effective. It's been over 10 years that I've followed this same protocol. It hasn't failed me yet. I also don't think I've missed anything that could have been better handled, had I chosen to speak to the caller. Just don't say anything, beyond greetings, to the caller.