my first experience with apple support came via the black macbook. One day a giant bubble appeared on the outside of the lid it grew and then eventually popped

my first experience with apple support came via the black macbook. One day a giant bubble appeared on the outside of the lid it grew and then eventually popped leaving a glossy black layer exposed under it. At that time most people took their laptops to an authorized computer store not apple store - i did- and they refused to do anything because it was physical damage. I was young and didn't complain - just went home and was sad. About a week later someone from Apple called and said they would ship me and new one if I'd agree to send them the damaged one. I agreed, week later a new laptop showed up, I sent the old one right to apple HQ in my country.